JK
Jorgen K

1 reviews | Active since Feb 2017

31 Jul 2017, 19:14

Extremely poor service, the usual: We dont want to pay, so now we make you wait!!!!

<p>I had a break in at my offices on the 30th of April this year, all my computers were ****** and I had to replace it at my cost. Now, exactly three months later I am still waiting for an answer. The story remains the same: we are WAITING to find out what is going on, then the policy is very complex, then this, then that.</p> <p>What must I do to get some service?</p> <p>Absolutey pathetic!!!!!</p> <p>and I really thought PSG is better than the rest, AGAIN, THE USUAL, WE ARE WAITING AND WILL KEEP YOU POSTED!!!</p> <p> </p>

0
Replies (2)
PSG Insure
PSG Insure's reply01 Aug 2017, 08:20
Official

Dear Mr Kahler

We apologise for the inconvenience and frustration this has caused.

We wanted to confirm we have received this complaint and will investigate what is causing the delay. We will update you as soon as we have feedback.

Regards
PSG Insure

PSG Insure
PSG Insure's reply10 Aug 2017, 09:47
Official

Dear Dr Kahler

You were contacted last week and we confirmed that the error was resolved. Your claim is currently being processed and we apologise for any inconvenience caused.

Your adviser will provide you with updated feedback during this week.

Regards
PSG Insure