Dodging responsibility and complete inaction

PSG seem to only be premium collectors.

At the end of 2019, we had a geyser burst that resulted in damaged to the ceiling and floor. The geyser and ceiling were replaced. We had several comebacks for the ceiling not being done properly (that got fixed), the pipes that were replaced with the geyser banging on the rafters in the ceiling (now strapped to the rafters) and banging and whining noises from the new pipes that were fitted. I have an email trail go back all the way for the work done, and PSG and their suppliers have still not fixed these issues. The supplier admitted that the cause of the noises were because they fitted different sized pipes onto the original piping. This has been ongoing and now PSG say that I need to complete a new claim. For the damage that their suppliers have done? Utter *******!