DO NOT trust PSG INSURE

If you love yourself and value your hard-earned money, do not insure with PSG insurers – never in your life. THREE MONTHS I still don't have my vehicle back. THREE months. For the first two weeks after PSG arranged for the vehicle to be towed, no one knew where my vehicle is. Every time I called to get an update, they asked ME; who towed the vehicle, where was it towed to? You’d think that would all be on a system – one consultant even went as far as saying she would not assist me if I am too emotional, she knows nothing about my case and proceeded to hang up on me – mind you I was informed that she was assigned my case (I will not name and shame because as unsympathetic and unprofessional as she was and calling recordings would prove that; I don’t want to be the reason for a person loosing their job due to organisational incompetence).

Since the vehicle has been at the panel dealer, every time I talk to a consultant, I am told to speak to the panel beater directly.

Yesterday when I was quoting for a new insurer - I discovered that PSG over insured me unnecessarily (I only have extras worth R2500, but my schedule noted over R50 000 worth of extras which has inevitably driven my premium up), even though PSG had all the info as when I first took insurance with them as it was complimentary insurance when I purchased a vehicle at BMW – I have since renewed and continued on this insurance.

Premiums - deducted every month without fail. the R5000 access is expected without considerations of how I have been getting around - when all my vehicle had was frontal damage. I am done - I suppose my first warning sign was them sending me a mail in Afrikaans; I should have known then that I have arrived in little hell!

No Car, No Explanation from PSG since 26 February 2022.