LB
Lynette B
1 reviews | Active since Jul 2012
21 Sept 2022, 11:08
Dissappointed in bad service
I am a client of PSG and my building insurance are underwritten by Hollard. I had an incident on 30 June 2022. I submitted a claim and the claim was then forwarded to the insurer which is Hollard. Up until today my claim has not been resolved. Several emails were sent and everytime I am being told that the matter is escalated to the insurer. Every month my premium are being collected on time but now I must wait for a claim to be resolved.
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Replies (4)0
Replies (4)
PSG Insure's replyOfficial
21 Sept 2022, 11:14Good day Lynette Buys
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide us with your policy number and the name of your adviser or broker if you have one. We are sorry for the poor service you have received. Regards, PSG Insure
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide us with your policy number and the name of your adviser or broker if you have one. We are sorry for the poor service you have received. Regards, PSG Insure
PSG Insure's reply21 Sept 2022, 11:14
Official
Good day Lynette Buys
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide us with your policy number and the name of your adviser or broker if you have one. We are sorry for the poor service you have received. Regards, PSG Insure
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide us with your policy number and the name of your adviser or broker if you have one. We are sorry for the poor service you have received. Regards, PSG Insure
PSG Insure's replyOfficial
22 Sept 2022, 15:15Good day LynetteWe apologize for the inconvenience and delay. Please note that we share your frustration, as we have been in contact with Sasria numerous times to get this over the line. We have also taken further steps to speed up the process, for that reason we escalated via the insurer to assist, but to no avail at this point. We will continue to follow up and escalate and keep you informed of all progress. We trust you understand. Kind regards, PSG Insure
PSG Insure's reply22 Sept 2022, 15:15
Official
Good day LynetteWe apologize for the inconvenience and delay. Please note that we share your frustration, as we have been in contact with Sasria numerous times to get this over the line. We have also taken further steps to speed up the process, for that reason we escalated via the insurer to assist, but to no avail at this point. We will continue to follow up and escalate and keep you informed of all progress. We trust you understand. Kind regards, PSG Insure
LB
Lynette B's updateReviewer Update
14 Oct 2022, 08:22Good day
Thank you so much for assisting in resolving this matter.
Kind Regards
Thank you so much for assisting in resolving this matter.
Kind Regards
LB
Lynette B's update14 Oct 2022, 08:22
Reviewer Update
Good day
Thank you so much for assisting in resolving this matter.
Kind Regards
Thank you so much for assisting in resolving this matter.
Kind Regards
PSG Insure's replyOfficial
21 Oct 2022, 15:25Our pleasure Lynette. Have a good day.
Kind regards, PSG Insure
Kind regards, PSG Insure
PSG Insure's reply21 Oct 2022, 15:25
Official
Our pleasure Lynette. Have a good day.
Kind regards, PSG Insure
Kind regards, PSG Insure