Disgusted service and no feedback

One of your client's bumped my car we were in an accident on the 9th of september and after that I supp**** my information to her so she could supply it to you PSG Insurance in order for my car to be fixed. I called on 15th was told the claim was sent through to the legal department and id receive a call. The 16th I called again and was told the documents was receive by the legal dep and it will take a week for the claim to be registered and id receive a called. I waited and no feedback. Called again on 25th of September and were told the claim wasnt registered. This is Disgusting service for an Insurance company. My car needs to be fixed I cannot drive with it looking the way it it. You are suppose to pay for the damage made by your client ,I am severely inconvenienced. Its 3 weeks after the accident.I am appauled that 3rd party claims are not processed and we do not receive any feedback