CT
Chadwin T
1 reviews | Active since Dec 2009
07 Nov 2019, 11:01
Disappointing service
During the month of Sep I removed additional items on my policy which I felt was no longer required such car hire & PSG Assist. My premium was adjusted and the correct amount of R 486.82 was debited in Oct. On 1 Nov this amount then increased to R587.60 when I inquired on the increase in premium I mailed CCCBMWrenewals@psg on the 2nd, a few days later i then decided to call customer care on 4th/5th and was advised that the policy was under "review" and the consultant who assisted advised that someone would call me back. to date I have not heard anything from PSG.
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Replies (2)
PSG Insure's replyOfficial
07 Nov 2019, 12:34Good afternoon Chadwin,
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Insure
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Insure
PSG Insure's reply07 Nov 2019, 12:34
Official
Good afternoon Chadwin,
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Insure
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Insure
PSG Insure's replyOfficial
08 Nov 2019, 11:33Hi Chadwin.
We apologise for the poor service you received. This falls short of the standards we aim to maintain, and will be addressed. We are pleased to note that a client service representative has been in touch and has sent you your updated policy schedule. Please feel free to liaise with him directly if you need any further information.
Regards,
PSG Insure
We apologise for the poor service you received. This falls short of the standards we aim to maintain, and will be addressed. We are pleased to note that a client service representative has been in touch and has sent you your updated policy schedule. Please feel free to liaise with him directly if you need any further information.
Regards,
PSG Insure
PSG Insure's reply08 Nov 2019, 11:33
Official
Hi Chadwin.
We apologise for the poor service you received. This falls short of the standards we aim to maintain, and will be addressed. We are pleased to note that a client service representative has been in touch and has sent you your updated policy schedule. Please feel free to liaise with him directly if you need any further information.
Regards,
PSG Insure
We apologise for the poor service you received. This falls short of the standards we aim to maintain, and will be addressed. We are pleased to note that a client service representative has been in touch and has sent you your updated policy schedule. Please feel free to liaise with him directly if you need any further information.
Regards,
PSG Insure