Disappointed is an understatement!

I cannot even begin to to express my dissatisfaction with the lack of service received by PSG Insurance! We've been insured by them for approximately 15 years and never claimed for any hosehold related items. We resently had a severe thunderstorm and a couple houses in our complex was struck by lightning, causing damage to appliances etc. Our neighbors claims was settled and paid out within 3 days after, we are going for day 11 and no feedback from PSG! Our TV was collected the day after, damage report compiled and sent through the next day. Washing machine assessor came 7days after, demanding I pay R280 on the spot before he can release the damage report. I called PSG and they instructed me not to pay anything. Now its 3 days after that and still no results. Nobody contacted us with any updates, if we don't call them we would be left in the dark! SERIOUSLY CONSIDERING CHANGING INSURANCE...