1 reviews | Active since Apr 2009
Claims department not providing service
I have a cellphone claim that's being going on from September 04th. Cellphone was damaged by water. I constantly need to follow up with Wilheminah and also Tryphina who is the team leader is clearly ignoring the e-mails she is being cc'd on. This is the worst brokerage firm that I have worked with and they don't take their clients seriously.
Dear Meiki
We apologise for the inconvenience and frustration this has caused.
We wanted to confirm we have received this complaint and will investigate this further. We will update you as soon as we have feedback.
Regards
PSG Insure
Dear Meiki
We apologise for the inconvenience and frustration this has caused.
We wanted to confirm we have received this complaint and will investigate this further. We will update you as soon as we have feedback.
Regards
PSG Insure
Hi Meiki
We are sorry that you feel frustrated, but can assure you that your claim has followed due process. On the day you lodged your claim (5 September), you were advised that the insurer required proof of water damage. We received a supplier note from you on 21 September confirming damage but not stating the cause of this damage. We called you on the same day to explain that this information was still outstanding. To assist you, we arranged for your phone to be collected and assessed. However, the assessment found that the damage was caused by wear and tear, not water. We called to inform you about this yesterday and to discuss the options available to you.
We understand that you disagree with this assessment and have therefore arranged with the insurer for a second assessment to be carried out with a different supplier. We are pleased that these arrangements have been confirmed. We will keep in contact to communicate the results of the assessment and offer any further assistance we can.
Regards
PSG Insure
Hi Meiki
We are sorry that you feel frustrated, but can assure you that your claim has followed due process. On the day you lodged your claim (5 September), you were advised that the insurer required proof of water damage. We received a supplier note from you on 21 September confirming damage but not stating the cause of this damage. We called you on the same day to explain that this information was still outstanding. To assist you, we arranged for your phone to be collected and assessed. However, the assessment found that the damage was caused by wear and tear, not water. We called to inform you about this yesterday and to discuss the options available to you.
We understand that you disagree with this assessment and have therefore arranged with the insurer for a second assessment to be carried out with a different supplier. We are pleased that these arrangements have been confirmed. We will keep in contact to communicate the results of the assessment and offer any further assistance we can.
Regards
PSG Insure
Hi Meiki
As communicated with you, the second assessment we arranged confirmed that the damage to your phone was indeed water damage. We sincerely apologise for the inconvenience you were caused in getting to this point but are pleased that we are now able to assist with settling your claim.
Regards
PSG Insure
Hi Meiki
As communicated with you, the second assessment we arranged confirmed that the damage to your phone was indeed water damage. We sincerely apologise for the inconvenience you were caused in getting to this point but are pleased that we are now able to assist with settling your claim.
Regards
PSG Insure