Claim not settled frustrating a customer

I feel compelled to share my thoughts about PSG Insurance so that other people are aware of their Non compliance and Zero service. When I joined they were so great until I had a claim in January 2026 until now 14 July 2026 it is not resoIved. For my claim they first sent me to a service provider who did an assessment that the fix was going to make me loose the warranty of my car, I found out when I took the report to the manufacturer. To date they have:

Lack of Communication One of the most frustrating aspects of my experience has been the lack of communication from PSG Insurance. After submitting a claim, I expected timely updates and feedback, but I was left in the dark for over six months. This prolonged silence not only caused anxiety but also made me feel undervalued as a customer.

Customer Service When I attempted to reach out for assistance, the responses were either delayed or unhelpful. It felt as though my concerns were not taken seriously, which is disappointing for a company that positions itself as a leader in the insurance industry.

Conclusion In conclusion, while PSG Insurance underwritten by Santam may offer attractive policies, the lack of effective communication and customer service has left me frustrated and dissatisfied. I hope they can improve their customer feedback processes in the future, as timely communication is crucial in building trust and ensuring customer satisfaction.