Claim Complaint

I am a customer of PSG Insure and I have a complaint regarding a Cell Phone Claim that I logged with two weeks ago and it has not been resolved still. The delay is said to be with the Underwriters between Judy Van Blerk and Ilze Botha who are supposed to provide feedback on the matter, they have no done so and they are never available when I call for them. <br> <br> It's not fair that I am being dodged like this when I have consistently paid my premiums. The delay is causing a big inconvenience and it is unnecessary. <br> <br> I would like to get a verdict on this ASAP!