Claim Complaint

I am a customer of PSG Insure and I have a complaint regarding a Cellphone Claim that I logged with fastrack claims on Monday 08 Feb and it has not been resolved still. I have submitted all my information regarding this claim and my insurance premiums are all up to date.<br> <br> The delay is said to be with the Underwriters who are supposedly listening to a voice recording to find out something; this has taken all of this week and they have failed to provide concrete feedback and reasons for the delay while I'm left without a phone<br> <br> Melissa Perret is the consultant assisting in this regard but she seems to have no control over this claim whatsoever. <br> <br>