BROKER NOT TO USE

Insurance Broker who does not have the client's interest at heart. Had a claim scenario where we were not covered due to the disinterest of the broker to actually inform us telephonically of a vital change on the policy and decided to just be the postbox for the insurer instead sending e-mails to gmail account. Why employ a broker if the insurer can also send you e-mails at any time. Found errors and omissions and non-relevant advise on the record of advice provided. Not really a good thing for a busy professional to go here as if you miss an email you are dangerously at risk.