1 reviews | Active since Apr 2017
Bad service from broker and owners
<p>I went to see the PSG group at Tygervalley Waterfront branch to insure 2 businesses of mine. I spoke to a consultant and was told it will take about 2 days to finalize the quotes. 2 weeks later I had to threaten to take my business elsewhere just in order to get a quote out of them. Their was no feedback of any kind. </p> <p>After I met with one of the owners to raise my concerns my qoute was given the same day. The consultant apologized and promises were made that we will be looked after. We signed up with them. In the same meeting I asked the owner for a quote for my husband business. We went through all the needs off the business that needs to be covered and the owner said that he will personally attend to the quote for my husband company. I would think after the bad service from one of their brokers that the owner would take pride in his company and assist us like he promised. Well 2 months later NO quote from him. I asked yesterday 20 April again and no feedback so far. Called him on his cellphone number that he provided. No answer. I would think that the owner of a PSG insurance branch will at least hold the groups name up high but clearly this is not the case at this branch. I am at this point considering to cancel my other two business policies with them as well. BAD SERVICE FROM THE OWNER HIMSELF IS WORSE THAN FROM THE BROKERS THAT WORK FOR THEM </p>
Dear Mrs Du Toit
We are very sorry for the poor experience you have had. Please allow us to investigate this so we can revert fully.
Regards
PSG Insure
Dear Mrs Du Toit
We are very sorry for the poor experience you have had. Please allow us to investigate this so we can revert fully.
Regards
PSG Insure
Dear Mrs Du Toit
Having investigated the matter, it came to our attention that a quote was done as requested by Handre Burger who also paid you as visit. At his visit Handre requested additional information which he did not receive after numerous follow ups. The file was then closed.
Morgan Johnson was again approached by yourself to do a quote which is currently in process to be finalised and will be provided to you in the following week.
Regards
PSG Insure
Dear Mrs Du Toit
Having investigated the matter, it came to our attention that a quote was done as requested by Handre Burger who also paid you as visit. At his visit Handre requested additional information which he did not receive after numerous follow ups. The file was then closed.
Morgan Johnson was again approached by yourself to do a quote which is currently in process to be finalised and will be provided to you in the following week.
Regards
PSG Insure
Dear PSG Group
We are now on the 17 of May 13 days after your response that a quote will be send. Well just to inform you we have not received a quote as to date. Please can you let me know why it is another 2 weeks that has passed and no quote. Dont tell me to look in our Spam box or Trash file, that was done already.
As to Mr Handre Burger matter, NO quote was given. I had a look at our records and nothing was received. We indeed needed to supply more information to Mr Burger but nothing and no follow up was done. So kindly advise me as a current police holder of 2 bussinesses with PSG why I should continue with you and why is it that a quote once again is not given. We did share with Mr Johnson the importance of the quote for my husbands bussiness and that we are willing to pay for the right cover, but it seems that our bussiness is not good enough for the PSG Group.
So let me know what your investigation once again will bring.
Regards
Katherine du Toit
Dear PSG Group
We are now on the 17 of May 13 days after your response that a quote will be send. Well just to inform you we have not received a quote as to date. Please can you let me know why it is another 2 weeks that has passed and no quote. Dont tell me to look in our Spam box or Trash file, that was done already.
As to Mr Handre Burger matter, NO quote was given. I had a look at our records and nothing was received. We indeed needed to supply more information to Mr Burger but nothing and no follow up was done. So kindly advise me as a current police holder of 2 bussinesses with PSG why I should continue with you and why is it that a quote once again is not given. We did share with Mr Johnson the importance of the quote for my husbands bussiness and that we are willing to pay for the right cover, but it seems that our bussiness is not good enough for the PSG Group.
So let me know what your investigation once again will bring.
Regards
Katherine du Toit
Dear Mrs Du Toit
We have investigated how we handled the quote process and your complaint. Our aim is always to listen and engage with our clients learn from their feedback.
We failed to manage your expectations correctly and let you down. We are truly sorry about that. We are addressing the issues with the branch and believe your feedback will help to ensure that we offer clients a better experience in the future.
We will gladly assist you further, if after your meeting with Kobus and reviewing the quote you choose to proceed.
Your sincerely
Darren Cohen
PSG marketing
Dear Mrs Du Toit
We have investigated how we handled the quote process and your complaint. Our aim is always to listen and engage with our clients learn from their feedback.
We failed to manage your expectations correctly and let you down. We are truly sorry about that. We are addressing the issues with the branch and believe your feedback will help to ensure that we offer clients a better experience in the future.
We will gladly assist you further, if after your meeting with Kobus and reviewing the quote you choose to proceed.
Your sincerely
Darren Cohen
PSG marketing