BAD SERVICE

My daughter was in an Accident where a 3rd Party drove into her in February. The car was repaired but since then we are still waiting for PSG to pay back the R5000 excess fee that they were supposed to claim back from the 3rd Party insurance. We keep on sending emails to get feedback but no feedback is given this is unacceptable they don't wait for our payment every month why do we need to be treated this way we have been clients for almost 26 years