Bad service

Vehicle was in an accident, when calling I received terrible service from the claims dept. Attitude was bad, I had to keep phoning for updates and was misinformed regarding the release of the vehicle. Third party broker called also to try and speed up the process and was given the exact same bad attitude. I then followed up with the assessor a week later after contacting PSG continuously to find out the progress, PSG claims dept. informed the assessor that she did not know that she had to release the vehicle. The assessor contacted me straight away and told me the story of PSG not knowing, I then contacted PSG to speak to a manager and was told that they only have Team Leaders and the person I am dealing with is a Team Leader. I find the experience of having had an accident traumatic but dealing with the claims dept is even more traumatic and would not recommend PSG to anyone.