Bad customer service with staff that has no idea whats going on

I had the unfortunate nightmare to deal with two people of this company and im horrified

First person i had to deal with was mrs Adri Bezuidenhout. Unfortunatly this lady is *********** of reading a simple email. Her client drove in to me on the 13th of January 2018. He refused to go to the police and on monday the 17th of January 2018 i got a call from another province. Shocked that he actually left gauteng she gave me the details to claim from my insurance, even after i send her a document where he admitted he caused the accident and spoke to the insurance and i will get a replacement car. The next moment the case was with santams legal department . Reason unknown.

To make the matter worse i then sent her two emails asking her what documents i need to put in a claim against her client. I was ignored completely.

Then i got a email from Dean Pearrson stating that mrs Bezuidenhout has given me the answer to the emails i sent late January 2018. I was also informed that a third party claim was lodged with Santam. I was told that Mrs Bezuidenhout gave me the info i asked for late January 2018.(on the 17th of january 2018. Only to also be informed that a third party claim was submitted to Santam.

They could not distinguise between the details i needed to give my insurance to claim snd the documents i asked for to register a claim against their clients insurance. NO APOLOGY was ever given.

Meanwhile i was informed per email that a third party claim has been registered. I e-mailed Dean to ask him to explsin how it works when the claim was registered and how it could be registered without getting a quote, they assesing the car and up to date im being ignored by Dean Peerson to get this info. With emsils sent i get ignored completly.

How is this possible that this person has the power not to answer a email regarding a claim they submitted ad he refuses to give me info.

This is simply a nightmare to deal with the parties mentioned and up to today i have not received any information.

Disgusted in their quality of work does not begin to express my dealing with these two individuals of PSG.