Bad attitude and No service

Experienced significant issues recently when a claim was submitted. First we were transferred from one consultant to another (over days). Finally we reached Shawn Nieuwenhuizen. Every time we corresponded he advised to call back and it never happened. This happened on 4 occasions. <br> <br> We are also disputing co-payments and hence sent an email to request feedback. I have never experience such bad attitude from a consultant in my life. I am requesting feedback on behalf of my mother (63) since she is not understanding what is being told. Shawn refuses to provide me with the policy documents and to correspond. I also asked on several times what his reasons were for not committing to service he promised<br> <br> This is not the first time we are experiencing issues with PSG. We seldom claim but when it happens its always a bad experience. Can someone please offer assistance and provide us with service and the relevant policy documents which we have full rights to view.<br> <br> It also seems acceptable for consultants to tell clients that they are going on leave and that they should contact someone else. As well as telling a client to go look for documents when requesting it. Ridiculous