Appalling &********* service

I have been a loyal client with PSG for the past 15years. I had a claim in October 2020 for my wife's car . The consultant had given me a buy back option amount which I accepted. After a few days I was told it was the wrong amount given and the consultant gave the wrong figure. However that is not my concern, cos the consultant emailed me amount. In all fareness i should be give the amount i accepted. I have been sending emails to and from with no joy. Even with the so called management. PSG is not accepting RESPONSIBILITY for their actions and blaming their underwritten company Hollard and now are refusing to give us the said amount in the email. They haven't even emailed me since my last email to them. Total lack of business ethics , morals principles & values. It had become a blame game. PSG had totally lost touch with their client base. The level of service is appalling, unprofessional and inefficient. I will be definitely not recommending them to anyone and I will continue put them on as many social media platforms as possible. If I could rate them a minus star I would.