A happy, swift Outcome with PSG Insure – resulting from a strange occurrence

I own a 55-inch LG Smart TV and it has been standing (on its own legs) on a cupboard in, what we call, our TV room. It’s been great and provided lots of enjoyable viewing. It was a gift from my wife and I loved this TV. Recently, while switched off and without anyone close to it, it suddenly (plus unexpectedly) it leaned forward and fell off the cupboard onto the floor. Scary… On checking, I was saddened to note that it was not working. The few cracks on its frame I could have lived with. Anyway, I contacted PSG Insure (via email) and received a response that my email had been forward to the relevant person in the claims department. Very soon, I received the Claim Form. I actually disliked the form (I have hated forms my entire life) as it required some irrelevant input (e.g. Has it been registered with the police; Value of house contents; Is there a bond on the property). I got onto the phone to the claims department and was ‘supervised’ as to what was only needed to be included. Minutes later (probably seconds) the Claim Form was completed and submitted. The claim was approved by the Insurer (money now in the bank) and now I have the unenviable task of shopping (I’ve always hated shopping). I will be looking for one the same as my previous lovely (but deceased) TV. All-in-all superb and professional service from PSG Insure employees. Only one suggestion to PSG Insure: Have the Claim Form (instead of generic) created to reflect what the claim is about… and that way… all irrelevance will be eliminated. Closing: For those with curiosity… look up Maxwell’s Demon, where, it explains the possibility of an untouched object (in this case a well-loved, working TV) rising/falling from a surface/cupboard….