MH
Mark H
1 reviews | Active since Jul 2016
23 Sept 2019, 11:25
A bit worse than shocking.
Our geyser broke on the 15th of September. It took PSG until 25th to arrange for it to be repaired. I get bombarded 3 or 4 times per day with calls from PSG Assist who are asking me what's going on. I got told on the 23rd that the claim to repair the ceiling has not yet been approved, but I was told on the 20th by PSG that the repairer had been scheduled for the 23rd and the repairer had contacted me to arrange the repairs on the 23rd. I see no value in PSG Assist at all. Why are they asking me what's going on? They should be telling me that they have arranged for the repairs and it should take a lot quicker than what is already 7 days to repair a geyser and ceiling.
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Replies (2)
PSG Insure's replyOfficial
23 Sept 2019, 13:59Dear Mark,
We apologise for the poor experience that you have had. Your complaint has been raised internally and we will let you know once we have a resolution.
Regards,
PSG Insure
We apologise for the poor experience that you have had. Your complaint has been raised internally and we will let you know once we have a resolution.
Regards,
PSG Insure
PSG Insure's reply23 Sept 2019, 13:59
Official
Dear Mark,
We apologise for the poor experience that you have had. Your complaint has been raised internally and we will let you know once we have a resolution.
Regards,
PSG Insure
We apologise for the poor experience that you have had. Your complaint has been raised internally and we will let you know once we have a resolution.
Regards,
PSG Insure
PSG Insure's replyOfficial
26 Sept 2019, 12:57Hi Mark.
We apologise for the poor service you’ve received. As your repairs were authorised on 20 September, we are investigating what caused the delay and will address the matter with our service providers to put corrective measures in place.
We will also ensure that your repairs are carried out as soon as possible. We understand that our client service department has tried to call you to give you further feedback. Please feel free to call them directly on the number provided in their message if you need any additional information.
Regards,
PSG Insure
We apologise for the poor service you’ve received. As your repairs were authorised on 20 September, we are investigating what caused the delay and will address the matter with our service providers to put corrective measures in place.
We will also ensure that your repairs are carried out as soon as possible. We understand that our client service department has tried to call you to give you further feedback. Please feel free to call them directly on the number provided in their message if you need any additional information.
Regards,
PSG Insure
PSG Insure's reply26 Sept 2019, 12:57
Official
Hi Mark.
We apologise for the poor service you’ve received. As your repairs were authorised on 20 September, we are investigating what caused the delay and will address the matter with our service providers to put corrective measures in place.
We will also ensure that your repairs are carried out as soon as possible. We understand that our client service department has tried to call you to give you further feedback. Please feel free to call them directly on the number provided in their message if you need any additional information.
Regards,
PSG Insure
We apologise for the poor service you’ve received. As your repairs were authorised on 20 September, we are investigating what caused the delay and will address the matter with our service providers to put corrective measures in place.
We will also ensure that your repairs are carried out as soon as possible. We understand that our client service department has tried to call you to give you further feedback. Please feel free to call them directly on the number provided in their message if you need any additional information.
Regards,
PSG Insure