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Estie B

1 reviews | Active since Sept 2024

09 Sept 2024, 07:12

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I have 2 trusts with PSG they don't take your personal interests into account. They appoint people like Brett Lambert who can't even present himself as an adviser and doesn't even answer his clients' e-mails, but you as a client must feel that your Trusts are in good and safe hands. Until today I have not even been notified by PSG that my adviser is not even working there anymore I have stayed with PSG because of the good and excellent service I received from her who has helped and supported me all the time with excellent feedback in all my questions which were answered by her. Companies are losing clients because of workers who think they can do the job but not even like Brett trying to keep PSG's clients by showing no interest in the seriousness of my Trusts. I am about to settle my trusts and will consider moving them. Thanks for no feedback from your Brett Lambert

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Replies (1)
PSG Insure
PSG Insure's reply09 Sept 2024, 10:36
Official
Hi Estie. Thank you for reaching out to us. Your complaint is important to us and we have launched an internal investigation. We apologise for the poor service you have received. Regards, PSG Insure