IP
Ilene P
1 reviews | Active since Apr 2025
12 Aug 2025, 22:06
5/22/2025 La Mont B/ C ***
Over 2 months and my claim is still unresolved. OneSure has confirmed they are not responsible for the incorrect financial advice — yet PSG ignores clear instructions, shifts the blame, and offers nothing but delays.
Staff involved: Ilne Potgieter, Lizette du Plessis,Zerina Domingo. No accountability. No urgency. Just empty promises.
Unprofessional. Unacceptable.
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Replies (4)IP
Ilene P's updateReviewer Update
12 Aug 2025, 22:16Instead of taking ownership, PSG drags the matter out with “investigations” that go nowhere.
My repeated follow-ups have been ignore and my request for the calls to be released.
☹️☹️☹️☹️ poor service
My repeated follow-ups have been ignore and my request for the calls to be released.
☹️☹️☹️☹️ poor service
IP
Ilene P's update12 Aug 2025, 22:16
Reviewer Update
Instead of taking ownership, PSG drags the matter out with “investigations” that go nowhere.
My repeated follow-ups have been ignore and my request for the calls to be released.
☹️☹️☹️☹️ poor service
My repeated follow-ups have been ignore and my request for the calls to be released.
☹️☹️☹️☹️ poor service
PSG Insure's replyOfficial
13 Aug 2025, 08:16Good day Ilene. We are sorry to hear about this. Please expect a call from our Claims team who are working hard to resolve this matter for you. Regards, PSG Insure
PSG Insure's reply13 Aug 2025, 08:16
Official
Good day Ilene. We are sorry to hear about this. Please expect a call from our Claims team who are working hard to resolve this matter for you. Regards, PSG Insure
IP
Ilene P's updateReviewer Update
13 Aug 2025, 20:32PSG promised to call me back — yet again, no call.
They have assured me of feedback and completely failed to follow through. The lack of urgency, accountability, and basic communication is shocking for a company of this size.
It has been over two months since my claim was lodged, and instead of progress, I have received nothing but delays and empty promises.
Unacceptable service, no respect for the client’s time, and zero follow-through.
Poor service ☹️☹️☹️
They have assured me of feedback and completely failed to follow through. The lack of urgency, accountability, and basic communication is shocking for a company of this size.
It has been over two months since my claim was lodged, and instead of progress, I have received nothing but delays and empty promises.
Unacceptable service, no respect for the client’s time, and zero follow-through.
Poor service ☹️☹️☹️
IP
Ilene P's update13 Aug 2025, 20:32
Reviewer Update
PSG promised to call me back — yet again, no call.
They have assured me of feedback and completely failed to follow through. The lack of urgency, accountability, and basic communication is shocking for a company of this size.
It has been over two months since my claim was lodged, and instead of progress, I have received nothing but delays and empty promises.
Unacceptable service, no respect for the client’s time, and zero follow-through.
Poor service ☹️☹️☹️
They have assured me of feedback and completely failed to follow through. The lack of urgency, accountability, and basic communication is shocking for a company of this size.
It has been over two months since my claim was lodged, and instead of progress, I have received nothing but delays and empty promises.
Unacceptable service, no respect for the client’s time, and zero follow-through.
Poor service ☹️☹️☹️
IP
Ilene P's updateReviewer Update
14 Aug 2025, 11:22Still no feedback 😡
IP
Ilene P's update14 Aug 2025, 11:22
Reviewer Update
Still no feedback 😡