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Charlotte E

1 reviews | Active since Jun 2012

22 Jun 2022, 15:39

3rd party claim - awfull to be the victim and still waiting

In May 2022 one of your customers bumped my vehicle. TO date i still dont know when my vehicle will be repaired. Made several followups via emails was given a contact at Bryte.

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Replies (6)
PSG Insure
PSG Insure's reply22 Jun 2022, 15:46
Official
Hi Charlotte 
Thank you for reaching out to us. We are sorry for the poor service you have received so far. 
Do you have a claim reference number or details of the policyholder in order for us to investigate the matter for you?
Regards, PSG Insure 
CE
Charlotte E's update22 Jun 2022, 16:17
Reviewer Update
Policy 19SAGRC*** Claim ***1
PSGTC***
PSG Insure
PSG Insure's reply22 Jun 2022, 16:25
Official
Thank you Charlotte. Your complaint is important to us and we will launch an internal investigation. We apologise again for the poor service you have received so far. Regards, PSG Insure 
PSG Insure
PSG Insure's reply29 Jun 2022, 09:58
Official
Hi Charlotte 
As per the communication sent to you from the Financial Adviser out Insured has 30 days to pay the Sub section 2 excess of R2 500.00. The notification was sent to our client on 14/06/2022. 
After we’ve received the proof of payment on the above-mentioned the Insurer will be able to proceed with the process. You will be kept updated once received. Regards, PSG Insure 
 
CE
Charlotte E's update30 Jun 2022, 12:11
Reviewer Update
Thank you got some traction.
PSG Insure
PSG Insure's reply30 Jun 2022, 12:47
Official
Hi Charlotte 
We are glad we could be of assistance. Regards, PSG Insure