PROTON - CMH SOUTH AFRICA

Shocking Proton/CMH experience. In the hypothesis of changing my car for a slightly larger one without committing myself too much financially, I was interested in seeing and trying the Proton SAGA with manual gearbox, Last Monday I went to the CMH dealership in Cape Town. Apart from the kind welcome, everything else about the experience had been absurd... almost on the edge of reality! I discovered that the dealership does not have any vehicles/demo with a manual transmission available to show potential Customers but, in the case of specific requests, they have to ask for it to be sent to them with delivery in approximately 15 days. However, I received all the information I was interested in by viewing a top of the range SAGA on display but I did not want to text the AT demo because not interested in that kind of transmission. To make a concrete purchase hypothesis, I proposed the trade in of my car with cash payment of the difference. My car was tested after more than an hour of waiting for the so-called 'Appointed Expert' …then, finally, he arrived, giving a distracted greeting only from afar and dedicating about 20 minutes to the test. At the end of the "test", I was informed that the evaluation of my car would have been communicated to me within approximately 2 days (!!!). Not even if they had to price a spaceship! Anyway, I had to wait until Friday (5 days) around noon to receive the valuation of my car in trade for the Proton Saga with manual transmission. The difference requested to be paid was simply inadmissible and absurd as the valuation of my car turned out to be over 50k rands lower than the minimum quotation I received from other companies specializing in the buying and selling of used cars (WeBuyCars, GetWorth, etc.). Honestly, I felt not only offended but, above all, insulted! Not only for the absurd evaluation but, above all, for the attitudes. But not only that: I was also told that if I wanted to see and test a SAGA with the manual transmission, after accepting their quote, I would have to pay a 2k Rands deposit to allow them to "call" the model from the stock. Therefore, you have to pay CMH to see and try a Proton SAGA with manual gearbox because they do not have the entire range of the models available to show to potential customers... Simply absurd! Their clear attempt was to sell their car by making me pay almost the full list price, devaluing mine in a *****ulent way. It is clear that CMH can decide and do what they decide best to manage affairs but if Proton hopes to return to South Africa by relying on a structure that treats potential customers like they did with me, then I fear that Proton's life in the Country is destined to be very short once again …