SB
Schalk B
1 reviews | Active since Jul 2011
15 Dec 2025, 11:22
PropInvest delay the process to refund me
We bought a property from PropInvest on 12 December 2023. We paid a deposit of R30 000 when we sign the sale agreement. On 20 December 2024 PropInvest sent us a new contract to sign. We did not sign the new contract. On 4 March 2025, the conveyancing attorney confirmed in writing that the original contact lapsed due to the fact that PropInvest did not comply to the suspensive conditions of the 12 December 2023 contract. The last few months I requested ProfInvest on several occasions in writing to refund me, but without any success.
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Replies (2)
PropInvest's replyOfficial
16 Dec 2025, 00:14Dear Schalk,
Thank you for bringing this matter to our attention. We sincerely regret the frustration this situation has caused and appreciate the opportunity to respond.
We acknowledge receipt of your concerns regarding the reservation amount paid in respect of the transaction concluded in December 2023. This matter has been escalated to top management and is currently under review to ensure that it is addressed appropriately and efficiently.
Please note that certain internal processes must be followed, which can regrettably result in delays. That said, your concerns are important to us, and will be given the necessary attention.
We value your feedback and thank you for your patience while we attend to this matter.
Kind Regards
Propinvest
Thank you for bringing this matter to our attention. We sincerely regret the frustration this situation has caused and appreciate the opportunity to respond.
We acknowledge receipt of your concerns regarding the reservation amount paid in respect of the transaction concluded in December 2023. This matter has been escalated to top management and is currently under review to ensure that it is addressed appropriately and efficiently.
Please note that certain internal processes must be followed, which can regrettably result in delays. That said, your concerns are important to us, and will be given the necessary attention.
We value your feedback and thank you for your patience while we attend to this matter.
Kind Regards
Propinvest
PropInvest's reply16 Dec 2025, 00:14
Official
Dear Schalk,
Thank you for bringing this matter to our attention. We sincerely regret the frustration this situation has caused and appreciate the opportunity to respond.
We acknowledge receipt of your concerns regarding the reservation amount paid in respect of the transaction concluded in December 2023. This matter has been escalated to top management and is currently under review to ensure that it is addressed appropriately and efficiently.
Please note that certain internal processes must be followed, which can regrettably result in delays. That said, your concerns are important to us, and will be given the necessary attention.
We value your feedback and thank you for your patience while we attend to this matter.
Kind Regards
Propinvest
Thank you for bringing this matter to our attention. We sincerely regret the frustration this situation has caused and appreciate the opportunity to respond.
We acknowledge receipt of your concerns regarding the reservation amount paid in respect of the transaction concluded in December 2023. This matter has been escalated to top management and is currently under review to ensure that it is addressed appropriately and efficiently.
Please note that certain internal processes must be followed, which can regrettably result in delays. That said, your concerns are important to us, and will be given the necessary attention.
We value your feedback and thank you for your patience while we attend to this matter.
Kind Regards
Propinvest
SB
Schalk B's updateReviewer Update
17 Dec 2025, 08:00Dear PropInvest
You know since December 2024 that the sales agreement between us had lapsed, due to your own wrongdoing, not mine. It is now 12 months later, and you say that your Top Management still has to decide on this issue? Why is it taking so long to refund me? This post was not AI generated, it is only an unhappy client!
You know since December 2024 that the sales agreement between us had lapsed, due to your own wrongdoing, not mine. It is now 12 months later, and you say that your Top Management still has to decide on this issue? Why is it taking so long to refund me? This post was not AI generated, it is only an unhappy client!
SB
Schalk B's update17 Dec 2025, 08:00
Reviewer Update
Dear PropInvest
You know since December 2024 that the sales agreement between us had lapsed, due to your own wrongdoing, not mine. It is now 12 months later, and you say that your Top Management still has to decide on this issue? Why is it taking so long to refund me? This post was not AI generated, it is only an unhappy client!
You know since December 2024 that the sales agreement between us had lapsed, due to your own wrongdoing, not mine. It is now 12 months later, and you say that your Top Management still has to decide on this issue? Why is it taking so long to refund me? This post was not AI generated, it is only an unhappy client!