rR
rmphasha R
1 reviews | Active since Jun 2017
10 Feb 2022, 13:00
The worst service ever
My car went in for a quick fix that would take 5 working days. They gave me an estimated completion period of 7-10 days.
After claiming the car was in painting prep, I was called that they got a wrong fender on day 10. How do you prepare to pain a car with an incorrect fender. The fender then apparently took 7 days to arrive from Durban. I am on week 3 of waiting for my car.
I am struggling to get from A to B for 3 weeks. The level of incompetence is astounding. I will never use them again nor recommend anyone to use them.
Given the bad google reviews they have, I am scared of the horror my car will be in once they claim it is completely repaired!
Helpful (0)
Replies (1)0
Replies (1)
Proline Express Sandhurst's replyOfficial
10 Feb 2022, 15:05Good morning Rosa,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Proline Express and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice
Proline Express Sandhurst's reply10 Feb 2022, 15:05
Official
Good morning Rosa,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Proline Express and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice