Based on recent customer reviews, Proline Express Sandhurst earns strong praise for consistent communication, with many customers highlighting daily updates and clear feedback throughout the repair process. Consultant Precious is named repeatedly for her warm, professional handling, alongside Kayla and Michael, and panel and paint workmanship is often described as making vehicles look new again. Less positive feedback centres on extended repair timelines stretching beyond quoted days, overspray and paint imperfections noticed on collection, and an unresolved faulty headlight fitted during an insurance repair.
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 48m
TrustIndex
7.4
Ranking
#55
in Automotive
Reply Time
34h 3m
NPS Score
57
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 48m
Nov '25 - Oct '26
Frequently Asked Questions About Proline Express Sandhurst
What do customers say about Proline Express Sandhurst?
Based on recent customer reviews, Proline Express Sandhurst earns strong praise for consistent communication, with many customers highlighting daily updates and clear feedback throughout the repair process. Consultant Precious is named repeatedly for her warm, professional handling, alongside Kayla and Michael, and panel and paint workmanship is often described as making vehicles look new again. Less positive feedback centres on extended repair timelines stretching beyond quoted days, overspray and paint imperfections noticed on collection, and an unresolved faulty headlight fitted during an insurance repair.
Is Proline Express Sandhurst trustworthy?
Proline Express Sandhurst has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 48 min. Hellopeter has tracked Proline Express Sandhurst across 365 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2018
Excellent Service
I am very satisfied with the service I received from Proline Express. From start to finish, the staff were professional, friendly and helpful. The repairs were completed to a high standard, and the vehicle was handled with care. Communication throughout the process was good, and everything was explained clearly. I was kept informed of the progress and was very satisfied with the final result. I would definitely recommend Proline Express to anyone looking for professional and reliable service. Thank you to the whole team for making the repair process as smooth and hassle-free as possible.
1 reviews | Active since Mar 2018
Excellent Service
I am very satisfied with the service I received from Proline Express. From start to finish, the staff were professional, friendly and helpful. The repairs were completed to a high standard, and the vehicle was handled with care. Communication throughout the process was good, and everything was explained clearly. I was kept informed of the progress and was very satisfied with the final result. I would definitely recommend Proline Express to anyone looking for professional and reliable service. Thank you to the whole team for making the repair process as smooth and hassle-free as possible.
1 reviews | Active since Sept 2026
Precious definitely lives up to her namesake, she is a Precious Gem
Precious definitely lives up to her namesake, she is a Precious Gem. Wonderful experience all round, perfect repair work from the workshop. I am a very happy, satisfied customer. Thank you to Discovery Insure too, for the seemless payment for the excess from my IFA account and the organisation of the collection and return of the hire car through Avis. What a pleasure this whole experience has been.
1 reviews | Active since Sept 2026
Precious definitely lives up to her namesake, she is a Precious Gem
Precious definitely lives up to her namesake, she is a Precious Gem. Wonderful experience all round, perfect repair work from the workshop. I am a very happy, satisfied customer. Thank you to Discovery Insure too, for the seemless payment for the excess from my IFA account and the organisation of the collection and return of the hire car through Avis. What a pleasure this whole experience has been.
1 reviews | Active since Aug 2026
Always communicating...
Always communicating regarding updates , answered all any questions I had , perfect service 👍
1 reviews | Active since Aug 2026
Always communicating...
Always communicating regarding updates , answered all any questions I had , perfect service 👍
1 reviews | Active since Aug 2026
I had a good experience with my repair
I had a good experience with my repair. Communication was clear and frequent enough. There was a delay on a part but was managed professionally
1 reviews | Active since Aug 2026
I had a good experience with my repair
I had a good experience with my repair. Communication was clear and frequent enough. There was a delay on a part but was managed professionally