Terrible Service

My car went into Proline in March 2023 for hail damage. I went into to view my car 3 times. The day they told me my car was ready for pick up still had so many issues to be sorted out. 6 weeks LATER when I finally picked it up at the end of April it still had issues and I was not happy. I told them I am definitely going to bring my car back but I needed it so I had to pick it up that day.

The paint job they did was pathetic, at first the colour did not even bland in with the rest of the car so they had to sort that out. They did not even tell me they need to respray some panels in the first place they just did it. The car has scratches all over like they ran sand paper over the spray work.

I have an electrical issue after 6 weeks of them having my car. Light bulbs have been blowing, my lights flicker when I turn the steering wheel which was never an issue previously.

My roof lining started coming off in the middle at the back. When I picked my car up the entire roof lining came down in their care and now its my issue because they not willing to fix it. They said I should put in another claim for this.

I can go on about the endless issues and faults ive had since my car went to them. I will NOT recommend them to anyone. Unfortunately it was the closest place to my office and it was one of the places Outsurance had on their list. This has been the worst experience, its been time consuming the amount of calls, emails and run arounds I had to do not to mention not having my car for 6 weeks. You would think a person in training was working on my car!

Now it has to go in again for them to TRY and sort out these issues, which I doubt they will!