Proline express - panelbeaters (Renew it group)

1. First arrival for collection - number misaligned and painting incomplete 3. Second collection - inspected in correct lighting at home - 3.1 painting poorly completed with gaps on doors by window rubber. 3.2 rubber stopper missing on back door 3.3 My spare tyre has been changed and the exchanged filthy one left on the carpet of my boot - there was no need for this to even be touched The right side of the car was sc****d 3.4 some paint is on the plastic of the window frame of the door. 4: emailed (with pictures) and left a message 1 week ago - no response at all 5. Did review for proline Express post service feedback yesterday 6. Emailed again to escalate it. No response 7. The quality control is poor and because they say you can bring it back if you’re not happy they don’t have to make sure it’s a level of excellence delivered upfront? 7.1 on two collection dates I organized 2 people to come meet me at proline to drive my loaned car home. From 14km away. 7.1.1, The first time I refused to take the car. 7.1.2, the second time I was recommended by Sandra to look in better lighting at home

JUST BECAUSE the policy is we guarantee our repair and painting and you can bring it back does not mean the work shouldn’t be done to a level of excellence and inspected by an objective quality controller BEFORE calling the client. This is disrespectful of time of client and people coming to assist in collection. Now I must be without my car again and loan a car again and use other peoples time to collect again? What about the Tyre that isn’t mine? Is this theft? It’s being investigated.

If I treated my clients with this level of disregard I would be bankrupt.

They were friendly. That’s the one star. If friendly is enough for you then go ahead and use them.