Poor service

my car was taken in to be repaired (front bumper as well as new registration plates) after being advised my insurance. A week later ,after booking the car in, i receive a call an an email advising the car is ready for collection. on arriving i was told the car is not ready and needed to be washed only. 30 mins later they give me the car with the old damaged number plate attached with some tape and expected me to leave . On asking them why did they tell me it was ready, they had no answer and they went as far as refusing a lift home even though it was their fault. So currently i am driving a car *******y with no number plates as the tape has come off. My advise to all looking at this complaint is to look elsewhere for their panel requirements as these are the most unreliable and un-truthful people to entrust your car with. By the way the repair work was also not up to standard. The paintwork is messy and has not been polished to perfection They have promised to deliver and fit the number plate at my place of work today but so far seems like another false promise.