CR
Calista R

1 reviews | Active since Mar 2025

04 Mar 2025, 10:26

Poor service.

i gave my car in for repairs and i was given an estimate of 5 days for it to be complete. it is now 3 and a half weeks and my car is still not ready. everytime i call them there’s always an excuse about either them not having the part, or waiting for the part, or that they’ve received the wrong part. now they’ve updated me saying that there was a paint reaction. this is truly ridiculous service, i do not recommend you taking your car for repairs here.

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Replies (1)
Proline Express Sandhurst
Proline Express Sandhurst's reply04 Mar 2025, 11:31
Official
Good morning, Calista, 

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair and service expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  We have addressed this issue with the management at Proline Express and they will be responding directly with you to find an immediate solution. 
 
The Renew-IT Team, always@yourservice