Not Impressed

Although I always take my car to Proline Express Sandhurst, after the last experience I'm not so sure anymore. The first 2 times my car was booked for repairs, I got there and my loan car was not ready. When I got my car back the bumper was not evenly fixed and had a spray halo around it. They said they will fix it and will rebook my car because they need it for a day. You would think it would be some sort of priority after all the hassles, I have to wait again for a booking and a loan car. They have a customer care survey when you pick up your car but they prefill all the questions for you and just ask to sign.