Proline Express Sandhurst

<div>I actually do not know where to start with this complaint. To be honest, I actually wasn't even sure if the vehicle was mine when I went to collect it. Keep in mind, The repair should have been a simple lower rear bumper only. I immediately noticed how badly the bumper was repaired. The bumper was riddled with paint running marks, scratches, indentations, smudges and what appeared to be a very fine and rough look and feel to it. After complaining about the poor workmanship, Eddie the OPS Manager was called to assist, and this is when I noticed that the entire car felt very rough to the touch. I then confirmed with one of the employees that the roughness on the entire car was a result of overspray from another vehicle. When I started to inspect the rest of the car closely, I noticed scratches on every panel of the car "as if the car was washed and it wiped down with the overspray from another vehicle which left scratch marks throughout the entire car". SHOCKED I also noticed that both rear arche covers were loose and that the clips were broken. When this was pointed out, Eddie firstly blamed me for the damage but later apologized as the staff confirmed that this was not the case! Eddie also disputed the overspray and resulting scratches initially and referred to the cause being from a tree! Ridiculous as when I walked out, my sunglasses that was on my head during the time spent within the panel beater, was completely covered in spray!!!! I couldn't remove the spray paint from my glasses and sent this to Eddie as evidence and obviously did not receive a response.

I am honestly disgusted with the workmanship and very concerned on whether the overspray paint can be removed from the entire car as I have already seen additional scratch marks on almost every panel while the guys were wiping away.</div>