EG
Eugene G

1 reviews | Active since Jun 2015

23 Mar 2021, 16:21

Lifetime warranty not!!

My bakkie was in a minor accident and the bumper was repaired in 2017. After 4 years the paint job is starting to peel off in multiple places. Knowing Proline has a lifetime warranty on their workmanship I took my bakkie back to them for review. The mechanic Eddie had a look and accused me of damaging the bumper again and refused to help me. Looking at the bumper you can see multiple areas of cracking and peeling off of paint which is a sign of poor workmanship. If the bumper was in a recent accident you would have localised damage. I am upset in the way I was treated by Proline and was shown away. If Proline cannot live up to their promise they should not give a lifetime warranty. They are very happy to help with a new accident claim but follow up care is useless.

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Replies (1)
Proline Express Sandhurst
Proline Express Sandhurst's reply24 Mar 2021, 08:29
Official
Good morning Eugene

Thank you for taking the time to review us on this platform. 
Firstly, our apologies for not living up to your repair expectations. 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Proline Express and they will be responding directly with you to find an immediate resolution.  The Renew-IT Team, always@yourservice