RP
Robert P

1 reviews | Active since Jan 2016

25 Oct 2017, 10:28

********** workmanship on my Audi A7

I sent my car in for a stone chip repair on the bonnet, a simple enough job. However on repairing it the guys did not cover the grill and then i got over-spray on the grill. I contacted them and they said they would fix it, i agreed to send it back when they do another minor repair on the front spoiler. This being a new grill i had fitted in a less than 3-months before and paid out of my pocket average cost for the grill R9000 and to get the over-spray off they damaged, the grill now the new grill has scratch marks all over and looks horrible. And to add salt to injury they broke the supports holding the front spoiler and tried to glue them back (another horrible job) claiming they were loos before and they were doing me a favor, the supports were not loose the broke them trying to take off the front spoiler and besides had they been broken they should have contacted me and i put a claim through (that's why we have insurance) but instead they tried to cover up their poor workmanship with more disastrous consequence. the facts speak for themselves...

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Replies (1)
Proline Express Sandhurst
Proline Express Sandhurst's reply27 Oct 2017, 08:05
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. The matter is currently being escalated to the Service manager


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za