Great Service and Customer Care

Experienced fantastic 1st grade service when my car (ND200897) was repaired at Proline Express Sandhurst.

Booked my car on the 6th of November 2018 for its left rear door scratch. Am thoroughly impressed from the service provided by the repair centre. Within an hour of the insurance providing authorisation for the repairs, the consultants at Proline contacted me to arrange for a suitable date for the car to be dropped off and other necessities (shuttle service to work / Gautrain station) be available.

Upon arriving, I experienced a 5 minute wait before my service consultant arrived. This time passed by surprising fast with the spread of magazines and a coffee maker available in the reception area. I had the hot chocolate myself - very tasty. Sabrina Campbell, my service consultant, kindly ensured all particulars relating to the car were in order and that I left no valuable items behind; ensuring the only contents remained in the trunk of the car. The concern shown for her customers left me feeling a sense of trust with the company after leaving my car to them.

While I did collect the car after a full week with a 2 day delay, I am extremely impressed by the work they performed. Ms Campbell kept me up to date with regards to the delays that occurred due to quality control issues and I am happy for it. From the good rapport established by the updates, I was sure my car was in good hands. Thanks to the quality control issues spotted by Ms Campbell and thereafter rectified by their team, the left rear door panel came back looking brand new!

I am very thankful for the excellent work Ms Campbell and the staff at Proline Express Sandhurst provided. Am looking forward to sending my car to them again (if anything happens, I really don't want to scratch my car again; touch wood) and would highly recommend them to any that need their car repaired around the area.