Frustrated - Hoping for some feedback

Why do we need to be like this in South Africa?

I can never get a hold of the person who is responsible for feedback on the progress of my repairs.

I understand that things take time and I am certainly not the only client they have, however when I am unable to receive any feedback on the progress of my vehicle, it's fair to say "This is unacceptable."

This is the 6th day that my vehicle has been with Proline Express Sandhurst and after sending an email, leaving multiple messages at reception, I have yet to receive any clarity.

Yesterday, I arranged for someone to take me to their store to get an answer and I was told that they ran into complications and that it will certainly be ready before 16:00, 07-May-18. understandingly, I arranged to rather pick it up this morning(08-May-18) as I needed to arrange transport.

Knowing how unreliable the feedback has been thus far, I phoned first thing this morning to make sure everything was ready. It's 10:09 and no one has phoned me back after phoning them twice.

It's ironic that the guy who crashed into me, gave me a better experience than Proline, Renew-it, whatever.

I honestly hope I am just having bad luck and that the service is not always this underwhelming.