Appauling service

I am truly disgusted and disappointed by the service I have received from Proline Sandhurst. I submitted a claim with Discovery Insure and my car was taken in for repairs on 11 January 2018 and I collected it on 24 Jan 2018. Upon collecting the car I was unaware that the lightwasher or whatever it's called was not securely assembled, a few days later the part come off (on the right side) and on the left side it was(is) loose. I liaised with the Discovery employee who has been very helpful and has been showing willingness to assist. To make it clear, this complaint is not about Discovery Insure but Proline, in fact specifically the lady who clearly couldn't be bothered about my issue. The car was taken in twice but both times, they used an incorrect part. This is annoying because the car has been there before, so why was it difficult to check if the part is correct or not before asking me to collect it., Anyway, I was then told that they will call me when they have the right part. Precious promised to call me, it is now the 7th of March still no word from Proline. I really hope that there is someone competent to help me. I wouldn't want to move my policy from Discovery, but if they continue their partnership with Proline,I might have to. These arrangements have been costing me as every time the car goes to Proline I have to travel via Uber from Fourways to Melville, which is not cheap and it is taxing.

Mrs Y Malumo ( ********** 748) Claim ref: **********