*********** service and no care attitude

Proline autobody has proven to be one of the most *********** panel beating companies that is currently out there in the industry. Not only are they ***********, they are negligent and make far fetch promises to customers that cannot be achieved. When operational issues are too problematic, they then proceed to ignore the customers and no longer assist then. They also deliver a vehicles to you that are not 100 % completed and expect to be paid the full amount, even if the car is not mechanically sound or completed. My car was authorized for repair on the 10th January 2024 and up till today is still not repaired fully due to constant negligence of the workshop staff that fool the service consultants that vehicles are mechanically functional, when in fact external mechanics can clearly confirm otherwise. When I first received the vehicle on the 1st February 2024, the vehicle had huge clanking noise coming from the left hand size. When I called to enquire about the noise of the vehicle, the mechanic assured me that noise was due to a different size of tyre been placed on the car. When in actually fact it was due to clip been loose, thus demonstrating the clear negligence of workshop staff. The car was then returned to me after a few days, however they failed to glue the front skirtings of the vehicle that was sitting in the service consultant’s office for over a week. They also returned the car with a damaged rim that caused the back wheel to wobble, making the car unsafe to drive. The story gets sweeter by having their own driver confirm the problem when delivering the vehicle and pointing the mechanic fault to me. Thus again workshop staff manage to deliver a vehicle in a worst off condition than the previous time the vehicle was delivered. Once again demonstrating that work shop staff are not equipped to fix vehicles. Service consultants Isabelle and her superior Tarryn handled the entire vehicle and clearly showed negligence in their work to allow such terrible service, thus after multiple times back and forth from their premises the car is still not fixed. Eventually due to their pathetic no care attitude on the situation the operational director cliff Naidoo had to step into the picture. However my vehicle is not fixed to the full condition. Please if you are reading this, do not trust this company with you vehicle. They are negligent and not competent. Staff are not capable to do their duties and they do not value customers. Never send your vehicles here and all insurance companies should with immediate effect remove these panel beaters from the approved list of audi repairers.