Proline Autobody Wineberg
Unclaimed Business
|2.4|8 Reviews (last 12 months)|This business does not respond to reviews
Proline Autobody Wineberg
Unclaimed Business
|2.4
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.4|8 Reviews
Oct '25 - Sep '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
K
Khanyisile
1 reviews | Active since May 2026
16 Jul 2026, 16:17
Proline was a big help in getting me through this awkward time in my life
Proline was a big help in getting me through this awkward time in my life. Also a big thanks to Charlene and her assistance
Helpful (0)
|Replies (0)K
Khanyisile
1 reviews | Active since May 2026
16 Jul 2026, 16:17
Proline was a big help in getting me through this awkward time in my life
Proline was a big help in getting me through this awkward time in my life. Also a big thanks to Charlene and her assistance
0
Replies (0)TM
Tamara M
1 reviews | Active since Jun 2020
10 Jul 2026, 02:06
Lack of transparency
My experience hasn’t been great at all .Its been a month and my car is still not fixed , it took 10 days for it to get to the correct assessor(who knows where it was ?) , no communication was sent in that time . Upon arriving a quote was sent for over 100k (including the additional further assessments done )a third of the purchase price of the car for hitting a tow bar whilst driving well under the speed limit at approximately 40km/ per hour. I have asked Phindi why existing undamaged parts of the car could not be reused and haven’t been given an answer that makes sense . I have asked for images to compare with the images submitted on the day of the accident and was told that can’t be provided . Received a notification today that the car is at the panel beaters , how was the quote done without comparing to the actual damage of the car from the panel beaters ? The grill was smashed but have been quoted for mirrors , side door handles and to replace the bonnet which is still in perfect condition not to mention all sorts of labour costs . The lack of transparency in the quote has been appalling.
Helpful (0)
|Replies (0)TM
Tamara M
1 reviews | Active since Jun 2020
10 Jul 2026, 02:06
Lack of transparency
My experience hasn’t been great at all .Its been a month and my car is still not fixed , it took 10 days for it to get to the correct assessor(who knows where it was ?) , no communication was sent in that time . Upon arriving a quote was sent for over 100k (including the additional further assessments done )a third of the purchase price of the car for hitting a tow bar whilst driving well under the speed limit at approximately 40km/ per hour. I have asked Phindi why existing undamaged parts of the car could not be reused and haven’t been given an answer that makes sense . I have asked for images to compare with the images submitted on the day of the accident and was told that can’t be provided . Received a notification today that the car is at the panel beaters , how was the quote done without comparing to the actual damage of the car from the panel beaters ? The grill was smashed but have been quoted for mirrors , side door handles and to replace the bonnet which is still in perfect condition not to mention all sorts of labour costs . The lack of transparency in the quote has been appalling.
0
Replies (0)ZP
Zukiswa P
1 reviews | Active since May 2020
24 Jun 2026, 11:43
I need my car
My experience with Proline Auto Body has become extremely frustrating and unacceptable. My vehicle has been with Proline since 15 May 2026. Throughout this period I have been given various estimated completion dates, only for those dates to pass without my vehicle being handed over. On Monday I was informed that the vehicle was in the assembly stage and expected to be completed. I was also advised that the repair should be completed by mid-week. However, I am now being told that 24 June is no longer looking promising and once again no definite completion date can be provided. To make matters worse, my courtesy vehicle was returned today based on the expectation that my vehicle would be ready. I am now left without transport and must rely on taxis to travel to and from work. This is not only inconvenient but also raises safety concerns, especially when travelling in the dark. What concerns me most is the continued lack of a firm completion date. I understand that unforeseen delays can occur during repairs, but after more than a month, customers deserve honest communication and realistic timelines rather than repeated estimates that are not met. The ongoing delays, uncer*****y, stress and anxiety caused by this situation have become unacceptable. I am requesting that Proline management urgently intervene, provide a definite completion date, and ensure that customers are not left stranded due to repeated delays. I would appreciate a prompt resolution to this matter.
Helpful (0)
|Replies (0)ZP
Zukiswa P
1 reviews | Active since May 2020
24 Jun 2026, 11:43
I need my car
My experience with Proline Auto Body has become extremely frustrating and unacceptable. My vehicle has been with Proline since 15 May 2026. Throughout this period I have been given various estimated completion dates, only for those dates to pass without my vehicle being handed over. On Monday I was informed that the vehicle was in the assembly stage and expected to be completed. I was also advised that the repair should be completed by mid-week. However, I am now being told that 24 June is no longer looking promising and once again no definite completion date can be provided. To make matters worse, my courtesy vehicle was returned today based on the expectation that my vehicle would be ready. I am now left without transport and must rely on taxis to travel to and from work. This is not only inconvenient but also raises safety concerns, especially when travelling in the dark. What concerns me most is the continued lack of a firm completion date. I understand that unforeseen delays can occur during repairs, but after more than a month, customers deserve honest communication and realistic timelines rather than repeated estimates that are not met. The ongoing delays, uncer*****y, stress and anxiety caused by this situation have become unacceptable. I am requesting that Proline management urgently intervene, provide a definite completion date, and ensure that customers are not left stranded due to repeated delays. I would appreciate a prompt resolution to this matter.
0
Replies (0)K
cM
cleopatra M
1 reviews | Active since Nov 2012
3 Dec 2025, 17:25
bad after service
took my car in May for repair , all been asking from them is damage report as the dealership needs it so can trade in the car 4 days later get to be put from pillar to post the so-called Shalaine phone is never answered get cut off reception cannot access their system promise me daily that will be sent till to date . now have to sit call them daily and no answer . even aske if i should drive to them email sent still nothing
Helpful (0)
|Replies (0)cM
cleopatra M
1 reviews | Active since Nov 2012
3 Dec 2025, 17:25
bad after service
took my car in May for repair , all been asking from them is damage report as the dealership needs it so can trade in the car 4 days later get to be put from pillar to post the so-called Shalaine phone is never answered get cut off reception cannot access their system promise me daily that will be sent till to date . now have to sit call them daily and no answer . even aske if i should drive to them email sent still nothing
0
Replies (0)TS
Tsholanang S
1 reviews | Active since Jan 2022
29 Oct 2025, 18:55
Bad , Poor Workmanship
Deeply Frustrated – Poor Workmanship and No Accountability I am beyond frustrated with both Pineapple Insurance and Proline Autobody. This is now the second time I’ve had to reject my car because of the same issue — poor and uneven paintwork that clearly shows a lack of quality control. What’s even more upsetting is how much this has affected me financially and emotionally. I’ve spent months without proper use of my car, constantly arranging alternative transport and losing money in the process. Every time I think the issue is resolved, the car is returned with visible paint defects and unfinished areas — it honestly feels like no one cares about the customer’s frustration or inconvenience. I trusted Pineapple Insurance to appoint a reliable panel beater, but this experience has been nothing short of exhausting. It’s disappointing that after all the back-and-forth, the workmanship still doesn’t meet the most basic standard expected from an insurance-approved repairer. I hope both Pineapple and Proline Autobody take this seriously and understand the financial and emotional impact such negligence causes. Customers deserve better — honesty, accountability, and a job done right the first time. Truly disappointed and emotionally drained by this entire experience.
Helpful (0)
|Replies (0)TS
Tsholanang S
1 reviews | Active since Jan 2022
29 Oct 2025, 18:55
Bad , Poor Workmanship
Deeply Frustrated – Poor Workmanship and No Accountability I am beyond frustrated with both Pineapple Insurance and Proline Autobody. This is now the second time I’ve had to reject my car because of the same issue — poor and uneven paintwork that clearly shows a lack of quality control. What’s even more upsetting is how much this has affected me financially and emotionally. I’ve spent months without proper use of my car, constantly arranging alternative transport and losing money in the process. Every time I think the issue is resolved, the car is returned with visible paint defects and unfinished areas — it honestly feels like no one cares about the customer’s frustration or inconvenience. I trusted Pineapple Insurance to appoint a reliable panel beater, but this experience has been nothing short of exhausting. It’s disappointing that after all the back-and-forth, the workmanship still doesn’t meet the most basic standard expected from an insurance-approved repairer. I hope both Pineapple and Proline Autobody take this seriously and understand the financial and emotional impact such negligence causes. Customers deserve better — honesty, accountability, and a job done right the first time. Truly disappointed and emotionally drained by this entire experience.
0
Replies (0)