Gross Negligence, Poor Workmanship, and Missing Items

I am writing to express my absolute frustration and anger regarding the shocking service and life-threatening mechanical negligence I experienced at Proline Autobody (Renew-It). I was instructed to collect my vehicle on 24 August at 4:00 PM. Upon arrival, I was ignored and left sitting in the office for an hour and a half without any assistance until 5:30 PM. Because of this lengthy delay and the fading daylight, I could not conduct a comprehensive inspection at the workshop. I then discovered that my Android Auto device and wireless charging mat were missing from the car, and the body panel alignments are completely off. The new paint job is already showing physical cracks, and there are visible paint marks left all over the interior. I reported this to the collection agent on 24 August, but the issue remains unresolved. Worst of all, while driving the car on Saturday, 29 August, the interior became excessively hot. When I opened the bonnet to inspect the engine, I was horrified to find that the pipe leading directly from the radiator had been left completely disconnected. Leaving a critical cooling system component unattached is a life-threatening oversight that could have destroyed my engine and put my safety at risk. This points to a complete and utter lack of quality control. I have sent multiple emails to Charlene Carlinsky and the management team on 26 August, 28 August, 29 August, and again today, 1 September. I have received zero feedback, zero accountability, and complete radio silence.