LP
Luis P
1 reviews | Active since Jun 2020
18 Jan 2024, 16:00
Very Professional
One only finds out if a supplier is relly good or simply just okay when things go wrong. In my case, when I needed to process a possible claim. Progenix, in the person of Jonathan, was examplary in handling the case even if in the end the claim was rejected. I was glad I bought the components from them. The service was good but Jonathan took it to another level handling when a messy situation arose.
Helpful (0)
Replies (1)0
Replies (1)
Progenix's replyOfficial
18 Jan 2024, 16:53Hi Luis, thank you for the kind words :D
We understand that hardware is expensive and it's terrible to be turned away when things go wrong, so we will always try as hard as we can for a resolution - even if it goes against policies.
I'm glad that we could get you back up and running, and thrilled that we could give you the opportunity to experience the service we offer.
All the best!
- Progenix
We understand that hardware is expensive and it's terrible to be turned away when things go wrong, so we will always try as hard as we can for a resolution - even if it goes against policies.
I'm glad that we could get you back up and running, and thrilled that we could give you the opportunity to experience the service we offer.
All the best!
- Progenix
Progenix's reply18 Jan 2024, 16:53
Official
Hi Luis, thank you for the kind words :D
We understand that hardware is expensive and it's terrible to be turned away when things go wrong, so we will always try as hard as we can for a resolution - even if it goes against policies.
I'm glad that we could get you back up and running, and thrilled that we could give you the opportunity to experience the service we offer.
All the best!
- Progenix
We understand that hardware is expensive and it's terrible to be turned away when things go wrong, so we will always try as hard as we can for a resolution - even if it goes against policies.
I'm glad that we could get you back up and running, and thrilled that we could give you the opportunity to experience the service we offer.
All the best!
- Progenix