R
Ruben
1 reviews | Active since Nov 2023
03 Nov 2023, 18:14
Very good
Very good experience, only thing I think that would improve the experience would be a lead time indication when placing orders
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Replies (1)
Progenix's replyOfficial
04 Nov 2023, 15:13Hi Ruben, thank you for the kind words and awesome review, it's appreciated :D
Just as a heads-up, lead times (1-3 working days) are shown in multiple places including in our About section, in our Delivery policy, in our FAQ and within our Knowledge Base. In this case, stock had to come from Cape Town, and was available within 2 days of payment clearing.
Nonetheless, we look forward to doing business with you again, and have an awesome weekend!
PS - we don't like customers feeling as though they received anything less than 5-star service, so a voucher towards your next order should already be in your inbox :D
Kind Regards,
-Progenix
Just as a heads-up, lead times (1-3 working days) are shown in multiple places including in our About section, in our Delivery policy, in our FAQ and within our Knowledge Base. In this case, stock had to come from Cape Town, and was available within 2 days of payment clearing.
Nonetheless, we look forward to doing business with you again, and have an awesome weekend!
PS - we don't like customers feeling as though they received anything less than 5-star service, so a voucher towards your next order should already be in your inbox :D
Kind Regards,
-Progenix
Progenix's reply04 Nov 2023, 15:13
Official
Hi Ruben, thank you for the kind words and awesome review, it's appreciated :D
Just as a heads-up, lead times (1-3 working days) are shown in multiple places including in our About section, in our Delivery policy, in our FAQ and within our Knowledge Base. In this case, stock had to come from Cape Town, and was available within 2 days of payment clearing.
Nonetheless, we look forward to doing business with you again, and have an awesome weekend!
PS - we don't like customers feeling as though they received anything less than 5-star service, so a voucher towards your next order should already be in your inbox :D
Kind Regards,
-Progenix
Just as a heads-up, lead times (1-3 working days) are shown in multiple places including in our About section, in our Delivery policy, in our FAQ and within our Knowledge Base. In this case, stock had to come from Cape Town, and was available within 2 days of payment clearing.
Nonetheless, we look forward to doing business with you again, and have an awesome weekend!
PS - we don't like customers feeling as though they received anything less than 5-star service, so a voucher towards your next order should already be in your inbox :D
Kind Regards,
-Progenix