Return of damaged and unusable Pampers Nappies

I had purchased 2 boxes of pampers active nappies from JetMart in Midrand to the value of +-R800 which I do on a monthly basis for 2 years. 1 of the 2 boxes had unusable reject nappies. I logged a complaint with Procter & Gamble via email on 17 February 2015. Since then I am the one responsible to keep following up every month as the consultants do not complete their queries from beginning to end, I am yet to be reimbursed. <br> <br> The reject nappies were collected eventually and the voucher is still being posted. If this delay in service continues, the voucher wouldn't be needed as my child is now being potty trained and my money wasted on a brand that has pathetic service efficiency. <br> <br> On a response I received this \We have also arranged for a voucher to be sent to you purely as gesture of goodwill