Based on recent customer reviews, Procter & Gamble SA is facing consistent dissatisfaction, driven largely by Pampers nappies that reportedly leak, tear or lose elasticity around the legs, including the newer Aloe range. Shoppers also flag damaged Always pads, short-packed nappy boxes, wet wipes drying out in torn packaging, messy Ariel Power Gel bottles, and disappointing Head & Shoulders and Old Spice results. Frustration deepens at customer care, where emails go unanswered for weeks or close with low value restricted vouchers. Long-loyal buyers say they are switching brands.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Procter & Gamble SA
What do customers say about Procter & Gamble SA?
Based on recent customer reviews, Procter & Gamble SA is facing consistent dissatisfaction, driven largely by Pampers nappies that reportedly leak, tear or lose elasticity around the legs, including the newer Aloe range. Shoppers also flag damaged Always pads, short-packed nappy boxes, wet wipes drying out in torn packaging, messy Ariel Power Gel bottles, and disappointing Head & Shoulders and Old Spice results. Frustration deepens at customer care, where emails go unanswered for weeks or close with low value restricted vouchers. Long-loyal buyers say they are switching brands.
Is Procter & Gamble SA trustworthy?
Procter & Gamble SA has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Procter & Gamble SA across 349 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2015
Customer service ghost client
I am so annoyed by the customer service department I sent a mail over two weeks ago, complainong about not 1,not 2but 3packs of pampers 50 aloe diapers size 4 Shoprite had a promotion on them, I bulked buyed only for about 10 diapers to not work It is extremely frustrating when your changing your 1year Olds diaper and it won't stick Then to top it all off, after having a diaper on for 3/4hours it leaks through This is not holding up to the brand The customer care mailed and asked me questions only to ghost me and never reply. How does this actually get resolved? I offered for them to collect the unused diapers that don't stick and the packs No reply.
1 reviews | Active since Jul 2015
Customer service ghost client
I am so annoyed by the customer service department I sent a mail over two weeks ago, complainong about not 1,not 2but 3packs of pampers 50 aloe diapers size 4 Shoprite had a promotion on them, I bulked buyed only for about 10 diapers to not work It is extremely frustrating when your changing your 1year Olds diaper and it won't stick Then to top it all off, after having a diaper on for 3/4hours it leaks through This is not holding up to the brand The customer care mailed and asked me questions only to ghost me and never reply. How does this actually get resolved? I offered for them to collect the unused diapers that don't stick and the packs No reply.
1 reviews | Active since Apr 2026
“As a loyal Always customer and single parent, I never expected to be left humiliated by damaged pads — or offered a resolution that costs me more than it helps.”
I’ve been using Always products since I was a teenager, which is why this experience has been so disappointing. I recently purchased a pack from Saverite Phoenix and only discovered, at the time I urgently needed to use them, that multiple pads in the pack were damaged. This left me in a very uncomfortable and stressful situation. It was late at night, stores were closed, and I had to leave for work at 5:45am the next morning. I had no choice but to make a plan and tape the damaged pads just to get through the night and the next day. Throughout the day, I found myself constantly anxious and checking whether the pad would hold up during meetings and normal daily activities. It was honestly humiliating and not something anyone should have to experience from a product that is meant to provide reliability and confidence. Only after getting home from work was I able to go out and purchase a new pack. I reported the issue with full details and photos. Over several days of communication, I remained patient and cooperative, providing additional information and resending images when requested. While the company acknowledged the complaint, the resolution offered was a R60 voucher with store restrictions, which unfortunately does not reflect the impact of the situation or the inconvenience caused. I want to be clear that I am not trying to come across as ungrateful. However, as a single parent, the travel costs to the specific stores where the voucher can be used would exceed the value of the voucher itself. This means I would lose even more money just to redeem it, which only adds to the frustration. As a long-time customer, I expected better — not just in product quality, but in how situations like this are handled. I hope this feedback is taken seriously so that no one else has to go through a similar experience.
1 reviews | Active since Apr 2026
“As a loyal Always customer and single parent, I never expected to be left humiliated by damaged pads — or offered a resolution that costs me more than it helps.”
I’ve been using Always products since I was a teenager, which is why this experience has been so disappointing. I recently purchased a pack from Saverite Phoenix and only discovered, at the time I urgently needed to use them, that multiple pads in the pack were damaged. This left me in a very uncomfortable and stressful situation. It was late at night, stores were closed, and I had to leave for work at 5:45am the next morning. I had no choice but to make a plan and tape the damaged pads just to get through the night and the next day. Throughout the day, I found myself constantly anxious and checking whether the pad would hold up during meetings and normal daily activities. It was honestly humiliating and not something anyone should have to experience from a product that is meant to provide reliability and confidence. Only after getting home from work was I able to go out and purchase a new pack. I reported the issue with full details and photos. Over several days of communication, I remained patient and cooperative, providing additional information and resending images when requested. While the company acknowledged the complaint, the resolution offered was a R60 voucher with store restrictions, which unfortunately does not reflect the impact of the situation or the inconvenience caused. I want to be clear that I am not trying to come across as ungrateful. However, as a single parent, the travel costs to the specific stores where the voucher can be used would exceed the value of the voucher itself. This means I would lose even more money just to redeem it, which only adds to the frustration. As a long-time customer, I expected better — not just in product quality, but in how situations like this are handled. I hope this feedback is taken seriously so that no one else has to go through a similar experience.
1 reviews | Active since Apr 2026
Disappointed with Head & Shoulders Anti-Hair Fall Shampoo – Caused Dryness, weird, sticky and More Hair Fall
Complaint: I purchased the Head & Shoulders Anti-Hair Fall shampoo expecting it to help reduce my hair fall while also controlling dandruff. Unfortunately, my experience has been very disappointing. After using the product, I noticed that my hair became extremely dry and rough and always felt sticky. Instead of improving my hair fall, it actually seemed to make it worse, as I started noticing more hair shedding than before. My hair also felt coated and unnatural after washing, which is not something I’ve experienced with other shampoos. While the shampoo may help with dandruff to some extent, it does not deliver on its anti-hair fall claims. The dryness and increased shedding are very concerning, especially for a product marketed specifically for this purpose. I expected better results from a well-known brand, and this experience has been frustrating. Resolution Requested: I would like the company to investigate this issue and provide feedback, as well as consider a refund or explanation regarding the product’s effects. Additional Comments: Consumers should be made aware that this product may not be suitable for all hair types and could potentially worsen hair condition instead of improving it.
1 reviews | Active since Apr 2026
Disappointed with Head & Shoulders Anti-Hair Fall Shampoo – Caused Dryness, weird, sticky and More Hair Fall
Complaint: I purchased the Head & Shoulders Anti-Hair Fall shampoo expecting it to help reduce my hair fall while also controlling dandruff. Unfortunately, my experience has been very disappointing. After using the product, I noticed that my hair became extremely dry and rough and always felt sticky. Instead of improving my hair fall, it actually seemed to make it worse, as I started noticing more hair shedding than before. My hair also felt coated and unnatural after washing, which is not something I’ve experienced with other shampoos. While the shampoo may help with dandruff to some extent, it does not deliver on its anti-hair fall claims. The dryness and increased shedding are very concerning, especially for a product marketed specifically for this purpose. I expected better results from a well-known brand, and this experience has been frustrating. Resolution Requested: I would like the company to investigate this issue and provide feedback, as well as consider a refund or explanation regarding the product’s effects. Additional Comments: Consumers should be made aware that this product may not be suitable for all hair types and could potentially worsen hair condition instead of improving it.
1 reviews | Active since Mar 2026
Nappies
I bought a box a Nappies size 4+ which suppose to be 120 nappies however when I opened the box I only received 2x pkts of 40 which is 80 nappies I’ve email thier customer service and I never get a response this have been since Sunday 1/03/2026 and if I’m not experiencing the nappies breaking then there is nappies that is short This is very upsetting as a box of nappies is suppose to be my months supply so what happens now I’m really upset Pampers I’ve been a customers for more than 6 years I have four kids and they all use/used Pampers but the service and products I’m getting lately is unacceptable I need a response from Pampers asap
1 reviews | Active since Mar 2026
Nappies
I bought a box a Nappies size 4+ which suppose to be 120 nappies however when I opened the box I only received 2x pkts of 40 which is 80 nappies I’ve email thier customer service and I never get a response this have been since Sunday 1/03/2026 and if I’m not experiencing the nappies breaking then there is nappies that is short This is very upsetting as a box of nappies is suppose to be my months supply so what happens now I’m really upset Pampers I’ve been a customers for more than 6 years I have four kids and they all use/used Pampers but the service and products I’m getting lately is unacceptable I need a response from Pampers asap
1 reviews | Active since Mar 2016
Terrible service
Last year I contacted the customer care service at P&G to bring to their attention the defective wet wipes we received from Pampers (it was not the fist time we found the packaging on their wet wipes to be sup par). The packaging is terrible and tears which in turn dries the wet wipes out. I logged a case with their customer care team who, did not seem to understand the problem despite the pictures I had sent. Thereafter I was told it would be sent to the relevant department and radio silence after. We have since switched brands because the service is pathetic
1 reviews | Active since Mar 2016
Terrible service
Last year I contacted the customer care service at P&G to bring to their attention the defective wet wipes we received from Pampers (it was not the fist time we found the packaging on their wet wipes to be sup par). The packaging is terrible and tears which in turn dries the wet wipes out. I logged a case with their customer care team who, did not seem to understand the problem despite the pictures I had sent. Thereafter I was told it would be sent to the relevant department and radio silence after. We have since switched brands because the service is pathetic
1 reviews | Active since Dec 2025
Poor quality of pampers diapers as well as rude agents
Over the past couple of months I'm noticed the material and quality of pampers has changed. It's no longer absorbent either which caused my child to get a rash. From the 24 November I've been filling in the same questions as apparently my response wasn't received. The agent then went on to ask for a picture of my baby's nappy rash . She's a 2 year old baby girl. Which parent in their right mind would want to do that. Pampers was supposed to be "the best". This is truly disappointing
1 reviews | Active since Dec 2025
Poor quality of pampers diapers as well as rude agents
Over the past couple of months I'm noticed the material and quality of pampers has changed. It's no longer absorbent either which caused my child to get a rash. From the 24 November I've been filling in the same questions as apparently my response wasn't received. The agent then went on to ask for a picture of my baby's nappy rash . She's a 2 year old baby girl. Which parent in their right mind would want to do that. Pampers was supposed to be "the best". This is truly disappointing