Poor service

On the 18th January 2016 I contacted Pampers via Facebook to inform them that I have had 3 nappies that have broken. The tabs on each nappy broke off. On the 20th Jan I received a reply saying someone will contact me. I then didn't hear anything and therefore told Pampers I am still waiting for a phone call. They responded again and said someone will contact me. It is now the 28th January and I have still not received a call. I think for a well known brand that their service is appalling. We pay so much for nappies and I really think that they could have the decency to contact me regarding these reject nappies.