Poor quality diapers and service

I have contacted Pampers 3 weeks ago to complain about a bag of Sleep and Play diapers that was leaking gel when my baby have it on for only a couple of hours. They logged the call to customer care and collected 5 diapers at my home to investigate. They then phoned me a day later to inform me the result will be available withing 20 working days....so that means I have to replace the bag myself in the meantime, otherwise I will run out of diapers.<br> The two other bags I was lucky enough to return to the store I have bought it from as it was still sealed. But I took the blue/green bags of Pampers instead of Sleep and Play and now the sticky strip of the first bag does not stick so the nappy comes of after a couple of hours also. <br> I always buy Pampers as I feel its the best quality brand of nappies. But now I am so disappointed, that I will no longer buy it. And then they send me a complaint survey? Do they really want me to answer?