Poor quality and client neglect

I have purchased a Box of nappies for my 20 month old toddler. The quality of the nappies was so poor that a quarter of the box could not be used. I sent the manufacturer "Pampers" a mail on 3 January 2018 and they rep**** with a solution on 8 January 2018. The mail said that they would provide me with a voucher within 14- 21 days via registered post for the incident.

The funny thing is that the tracking number Good day.

Firstly I am so disappointed at the service and the client neglect that you as a company deliver to your loyal customers.

Secondly you inconvenience me by making me phone around and go into to the post office like a fool due to your dishonoured promises.

My son will soon be without nappies due to your neglect to provide better quality to your clients. There was no registered letter / voucher in the mail for me to replace the nappies that you so poorly put together.

I will be putting this matter on Hello Peter because I have been quite patient with your company.

I suggest that you have either a voucher or a box of nappies delivered to my address that I have provided to you last month already.

The kind of gratitude shown by you to your loyal clients is pathetic. I am unemployed and my partner is the only bread winner.... Eventhough your product is pricey we support you anyway because it's our son's needs that is important to us.

With that being said I will tell 10 of my friends and you can be assured that it won't stop there because that is the vicious cycle in business.

I am very upset and would like feedback immediately as to what your solution will be. was not registered on the post office system which means they never posted anything. I wonder if that was even their intention.

All I expected was for them to replace the nappies which had to be thrown away because it could not be used due to their poor quality control. Money in the bin basically and many of us do not have money to waste like just that!

The principle of this matter is that all the correct channels were followed and no solution which means I have been Inconvenienced and blatantly **** to.

They do not care about their loyal customers and they do not even follow up on the complaint statuses.

I am really disappointed in this company and the after service provided!