Pampers 4+ - Quality Issue

I decided to contact P&G regarding Pampers which I purchased, the agent spent over 15minutes on this call with me, took down a whole lot of details and said please check your mail, you will get a mail coming through with details required IE: Barcode of the pack, images of the diaper, codes etc. To date, no mail received. How awful to receive this kind of service,

The side wings were tearing off the diapers but I had to use these because I purchase more than 2 packs a month, had this experience before but never had the time to complain, until it became more reqular.

Parents spend a fortune on diapers and not to get any feedback, it's really dissapointing, There are many diaper brands out there, which we could easily purchase but we stick to the Pampers brand just because of trust.

A very frustrated and dissapointed mom.