Faulty Nappies

I cannot believe the terrible and frankly shocking level of customer service received by your people in the call center. I have been dealing with a lady by the name of Thandeka, who despite stating that she was going to arrange for someone to collect faulty nappy samples never did. <br> After 10 days i called back and some how the nappy samples were never put down for collection. These were FINALLY collected a total of 2 weeks after the initial call and Thandeka called me back to say that the factory found no rejects on the line - which leads me to believe that they hadn't actually bothered to test the samples I sent (these having been collected in Durban at 2pm Thursday and the return call coming in at 11am Friday). Receiving a generic line of 'apology' and the offer of a R150 voucher on R800 worth of purchased product is NOT acceptable! I expect that the items be replaced in full or the cash value be given in full. I have had to throw away 2 CASES of product because they are all splitting and the absorbent gel is leaking everywhere!